Returns and Cancellations

 

I. Standard products are posters where sizes and materials are not changeable. 

 

II. On Standard products, inkyillustration.com offers a 14-day return period for undamaged or unaltered merchandise.

Each customer can cancel the contract on Standard products within two weeks without giving any reason by

(i) informing inkyillustration.com by mail, e-mail, fax or the contact form on the web site and

(ii) by returning the product, unless the customer is acting as an agent or distributor for others.

The two-week period begins with receipt of product. To qualify for the return the customer must send

the cancellation and the product within the two-week period.

III. Returned products should be shipped in perfect condition and returned in the original packaging. On returns valued at under £35 the customer is responsible for shipping charges if the ordered product matches the delivered product. Otherwise the return will be paid for by inky illustration. inky illustration will organise the retrieval of the parcel.  IV. Returns are not accepted on any customised and commissioned products, because art prints and customised frames are produced and assembled based on the customer's choices